IT Support Assistant

Who We Are: Inside Sales Solutions specializes in connecting international tech companies with the enterprise technologies needed to propel their businesses forward. With over a decade of industry expertise, we've mastered the art of training and developing SDRs to excel in a remote environment.  

We are seeking an IT Support Assistant (FULLY REMOTE)  to play a crucial role in maintaining and enhancing the quality and efficiency of our database while supporting daily IT operations across our company. 

Responsibilities: 

Database Support: 

Build, cross-reference, and import target lists. 

Correct and maintain lists to ensure accuracy. 

Safeguard the integrity of our information systems. 

Help Desk Support: 

Set up new hire technologies and VPN access. 

Provide timely technical support to users. 

Install, troubleshoot hardware and software. 

Resolve networking issues and other technical problems. 

Escalate complex issues to vendor helpdesks and manage them to resolution. 

Serve as the point of contact for IT and phone vendor interactions and troubleshooting. 

General IT Support: 

Update and maintain our company website. 

Monitor system requirements to optimize performance levels. 

System Administration: 

Perform diagnostics, maintenance, and upgrades. 

Implement portal changes, configure CRM systems, and manage SFTP administration. 

Requirements: 

Solid understanding of computer systems and troubleshooting methodologies. 

Proficiency in Excel, including advanced features such as macros and vLookups. 

Ability to communicate effectively and collaborate with cross-functional teams. 

Strong organizational skills with the ability to prioritize tasks efficiently. 

Bachelor’s degree or pursuing a degree in information technology or related field preferred. 

Permanent residency in one of the following states: FL, PA, NC, SC, TX, GA, OK, IA, WI, KS, MD, MI, MS, AL, IN, NH, RI, WV, TN 

Why Join Us: This role offers an opportunity to contribute to the technological backbone of our organization, ensuring smooth operations and continuous improvement. You will work in a dynamic environment where your skills and contributions are valued and recognized. 

If you are passionate about IT support, database management, and enhancing operational efficiency through technology, we encourage you to apply.  

What We Offer:  

100% Remote working environment  

Competitive base pay plus uncapped commissions and bonuses  

Generous Paid Time Off and benefits plan  

Long-term career development opportunities  

Engaging, supportive, and fun work environment  

Working Conditions: This is a remote position requiring a quiet/private work environment, secure internet connection, and your own desktop computer equipment.  

Inside Sales Solutions is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds to apply.  

Job Hours: 8:30am-5:30pm EST   

Ready to join our team? Apply today and take the first step towards an exciting career with Inside Sales Solutions!