IT Help Desk Technician
IT
IT Help Desk, Tier 1, 2
IT Help DESK TIER 1, 2
eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provide level 1 and level 2 help desk support for our expanding client base.
We’re growing by double digits, and as a result offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You’ll be part of a team that supports each other and works together to ensure customer satisfaction.
Job Requirements
Understand and solve customer technical problems over the phone or in-person as needs warrant.
- Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
- Monitor and Troubleshoot back up or other regularly scheduled client work.
- Work within a ticketing system to track and escalate customer problems
- Maintain a positive phone demeanor and ensure customer satisfaction
- Perform remote maintenance as needed.
- Other duties as assigned.
- Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
- Spot themes and proactively work to solve them.
Qualities the best IT Help Desk candidates possess:
- Love of working in a fast paced environment
- Good written and verbal skills
- Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
- Technical Aptitude.
- Desire to make people happy when you solve their computer problem.
- Solid attendance record
- Technical Certification or Degree in Computer Science
To apply online please visit https://emazzanti.ninja/careers/it-help-desk-tier-1-2/