Customer Success Operations Intern

About AvePoint

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!

AvePoint is excited to provide the opportunity for a Customer Success Operations Intern who is passionate about process improvement, data management, and organization.

You should apply for this role if you are organized, have solid time management skills, and can synthesize and summarize large quantities of information. Data management, reporting analysis, documentation.

Seeking candidates who are currently enrolled as a rising junior, rising senior, or graduate studies. Recent graduates will also be given consideration and are encouraged to apply.

As our Customer Success Operations Intern, you will:

• Centralize and organize Customer Success (CS) operational documents on our intranet, facilitating seamless team collaboration and process optimization.
• Validate renewal pipeline data to ensure accuracy in region and opportunity metadata, helping to prevent missed renewals by field representatives.
• Gather and compile customer use case documentation from various Customer Success Managers (CSMs), including conducting interviews, writing detailed summaries, and analyzing content to ensure it is clear and accessible for different teams within the organization.

What your day to day will look like:

• Conducting listening sessions and working in collaboration with CSMs (Customer Success Managers)
• Assist in maintaining customer data in our Gainsight systems
• Ensure data accuracy within the CRM tool
• Ensure reporting accuracy within PowerBI
• Work across different functions and teams – such as Sales and Pre-Sales Engineering - to ensure customer stories are complete
• Conduct data analysis to identify product usage trends within verticals
• Participate in recurring team meetings, 1 on 1s, all-hands events, forecasting calls, technical escalation calls, and customer appointments

What you will bring to our team:

• A strong grasp of data and technical acumen, and a hands-on execution mindset that enables you to apply what you know on an everyday basis.
• Ability to work cross-functionally with stakeholders across the business such as product management, sales, engineering, the people team, and operations.
• A coachable and growth-oriented mindset
• A consultative, solution-oriented work ethic. You are someone who is always questioning the status quo and finding ways to innovate and elevate where you see opportunities to raise the bar.
• Strong analytical and critical thinking skills
• An in-progress degree in business (computer sciences), data analytics, or similar preferred; relevant work and/or educational experience in these disciplines will be highly regarded.
• You have a deep sense of personal responsibility, strong attention to detail and organization, and enjoy juggling many priorities at the same time.
• Excellent written and verbal communication skills