Patient Care and Office Coordinator

Job description

SEEKING FRONT DESK PROFESSIONAL FOR AUDIOLOGY PRACTICE

Thriving Audiology practice looking for a mature, charismatic, reliable medical office receptionist. We are a dedicated team and fully embrace our mission of “helping others live their best life”. This includes our patients, our vendors, ourselves, and our co-workers. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture that also believes in giving back to our community.

We work with hearing-impaired clientele, so patience and compassion are imperative. Our ideal candidate is an independent thinker and self-motivated. He/she also has computer knowledge, is detail-oriented, and is not rattled by interruptions. Our organization believes in promoting from within and we strongly encourage training, development, and ongoing learning. Because of that, the front desk professional is the beginning position for all administrative opportunities and audiology assistants. If you are interested in working with our company, this position is the beginning of your journey.

JOB DESCRIPTION

Answering phone calls & scheduling appointments according to practice guidelines
Greeting patients as they enter the office
Accessing records through online electronic medical records
Checking patients in/out
Processing patient payments
Confirming appointments / appointment reminder calls
Collecting insurance information
Organizing front office, including filing, receiving and distributing mail and parcels, tracking and reporting practice statistics
Supporting the Audiologists with their duties as delegated (and in accordance with applicable laws and regulations)
Performing sales-related duties as assigned, to include basic paperwork and sales agreements, as well as sales conversations with patients
Participating in company and office meetings and training programs as required
Light housekeeping around the office, including taking out trash, restocking supplies, and wiping down surfaces, etc.

JOB REQUIREMENTS
Customer service experience in a medical setting, hospitality or spa environment
High school diploma required, some continuing education preferred
Ability to pass background check
References

Successful applicants will be able to demonstrate the following:
Impeccable business ethics
Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem-solving skills
Strong work ethic and ability to work independently with limited supervision
Heart for giving back to the less fortunate hearing impaired
Strong oral and written communication skills
Creating, identifying, and capturing sales opportunities
Ability to solve problems and provide solutions and/or escalate
Ability to learn on-the-job and implement professional feedback

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person