Patient Services Specialist

Job Description Summary: 

Will handle most clerical duties associated with a medical clinic.

The job of Patient Services Specialist (PSS) is divided into “stations.”  Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day.  However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times.  All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations.

Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities.

Performs other duties and projects as assigned.

Position Qualifications/Requirements

Education:

• High School Diploma / GED required.

Previous Experience:

• Experience in the healthcare field is highly preferred.  Attention to detail with strong ability to multitask. Excellent interpersonal skills.
• Strong communication skills with a wide variety of personalities.

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.

4.Certifications/Licenses:

• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

5.Travel  

• 26-50%

Remote:

• No
• As a reminder those who drive must provide copies of the declarations page of their personal insurance policy for each vehicle that they can use to the Human Resources Department for verification purposes annually. Required Limits: Split Limits of $100,000/$300,000/$100,000

6. Standard Core Workdays/Hours:  

• Monday to Friday   8:00 AM – 5:00 PM.