Intern - Premium Solutions & Recovery

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled.

Key Responsibilities:

The Premium Solutions & Recovery teams focus to ensure our customers have a great experience from booking to post travel.

Job overview and responsibilities

The Premium Solutions & Recovery Management Internship Program offers an outstanding opportunity to work on high level projects that create process improvements, enhance the customer experience and help drive efficiencies within the teams.

• Customer Solutions & Hotel/Transportation Operations teams – Serve as advocates for our customers, inflight and flight ops teams in the NOC. Assists with diversions, irrop rebooking, customer compensation, policy support to stations, and secures needed crew hotels and transportation.
• Global Customer Solutions, Social Care teams & Customer Communication teams – Work to resolve issues before, during and after they occur, provide customer outreach, sends messaging via digital channels, and monitors social conversations in real-time for potential engagements.
• Premium Services Ops – works to ensure a positive premium amenity experience from our United lounges to our Global services program, and our tarmac transportation program.

This internship offers students an opportunity to work on high-visibility cross-functional teams. United's ability to provide a seamless experience during all aspects of customer journey during operational or service disruptions is critical to our overall customer experience and the efficiency in which we operate. As a result, the Premium Solutions and Recovery teams work as advocates to support our customers and colleagues when the overall customer experience is disrupted. The intern will also develop analytical skills around customer support, operational recovery, and internal/external customer experience.

Additionally, the intern will serve as an internal consultant providing business analyses on various critical initiatives as well as communicating ideas to senior leadership, such as:

• Analyzing current processes and looking for opportunities to increase team efficiencies
• Look for ways to leverage technology and/or automation to drive improvements
• Evaluate potential reporting metrics to quantify impact of teams

A mentor is assigned to each individual for personalized assistance and development.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Current undergraduate student graduating in Dec. 2023 or Spring 2024, demonstrating strong academic performance
• Track record of outstanding analytical and problem-solving skills
• Strong verbal and written communication skills and the ability to work well with others
• Able to adapt to a fast-paced and rapidly changing environment
• Ability to apply quantitative skills and discernment to airline industry
• Strong customer service mindset
• Willingness to help with additional work/projects as assigned
• Position is based in Chicago, IL - must be able to relocate for internship duration
• Start dates in May or June 2023
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT