2023 Internship - Technical Support
Do you desire to be part of a hardworking, dynamic IT support team that is passionate about helping people solve IT problems?
Are you keenly interested in technology and looking for an environment that offers training, coaching and mentoring opportunities for career growth?
If you’re pursuing a degree in Computer Science or other computer-related field and want to gain experience in IT, we’d love to have you join our team!
We are seeking an intern to help us support the information technology needs of the nation's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation. We have ranked as one of Computerworld 's Top Places to Work in IT for the last five years and are wanting to add bright, dedicated hardworking interns to our team.
As a member of our team...
- Your primary responsibility will be to provide onsite and remote support services to Lab customers with IT issues to include delivery and system setup, computer imaging, computer and peripheral installation and repair, software installs and iOS setups/troubleshooting.
- You will resolve IT problems submitted via phone, email, chat and the ticketing system.
- You will perform system quality assurance and testing.
- You will perform other duties as assigned.
You meet our minimum qualifications for the job if you...
- Are pursing a Bachelor's or Master's degree in Computer Science or other IT-related field.
- Have a passion for IT and helping others solve challenging computer issues.
- Have a minimum 3.0 GPA on a 4.0 scale.
- Are familiar with troubleshooting IT software and hardware.
- Are familiar with Windows OS and Microsoft Office products.
- Possess a positive attitude with excellent written and verbal communication skills.
- Have the ability to work in a team environment as well as independently.
- Are highly motivated and have strong customer service skills.
- Have the ability to lift up to 40 lbs.
- Can demonstrate that you are fully vaccinated against COVID-19. To ensure the safety and well-being of the community, APL has established a policy requiring that all staff be vaccinated against COVID-19. All staff members must provide proof of full vaccination or have an approved medical or religious accommodation by their start date.
- Are able to obtain a Secret security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.
You'll go above and beyond our minimum requirements if you…
- Have experience troubleshooting Windows and Mac computer hardware and software.
- Are familiar with Linux OS, printer troubleshooting and scripting.
- Have IT certifications (e.g., A+, Sec+, Network+)
Why work at APL?
The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at www.jhuapl.edu/careers.
APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.
APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.