Housing Navigation Manager

The Housing Navigation Manager is a member of AFC's Housing department and reports to the Director, Systems Change. The Housing Navigation Manager will provide support and management of AFC's Housing Navigation Program. This is a HUD Housing Opportunities for People with AIDS (HOPWA) Housing Information Services funded program through Chicago Department of Public Health (CDPH) and under the Resource Coordination Hub portfolio of HIV services funding.

The Housing Navigation Program provides individuals and families living with HIV with the tools and knowledge needed to achieve and maintain long-term, stable housing.

The Housing Navigation Manager will ensure compliance with data collection requirements outlined by CDPH, HUD, and those required at AFC. This position will also provide direct supervision to the Housing Navigator at AFC. Successful leadership of the program requires the ability to collaborate with external partners (including the sub-contracted Housing Navigation partner agencies), funders, and other internal teams at AFC.

The salary range for this role is $50,000 to $53,000 annually.

• Manage Housing Navigation Program through direct supervision of the Housing Navigator at AFC and provide guidance and support to Housing Navigators at sub-contracted partner agencies

• Hire, train, mentor, and supervise assigned staff

• Create and maintain onboarding process for internal and external program hires

• Maintain and ensure effective implementation of program policies and procedures

• Coordinate day-to-day operations of Housing Navigation Program

• Ensure Housing Team's customer service standards when responding to client and internal and external partner calls, emails, and tickets

• Answer client calls from people living with HIV/AIDS and experiencing housing instability

• Conduct the Housing Screening and Referral Assessment with clients in need of housing services

• Manage referrals for Housing Navigation Program and assign to Housing Navigators

• Field complaint calls from program clients

• Redirect housing calls from current housing program clients to the appropriate program staff

• Provide case consultation with sub-contracted partner agencies, also internal and external partners as needed

• Support the overall work of the Systems Change Team

• Collaborate with internal AFC teams, including Housing Programs, Intake and Referral, Resource Coordination Hub, Quality Assurance, Data Services, and Program Development

• Assist in managing the AFC HOPWA Waitlist, lead pulls vetting as needed by AFC Housing Programs to fill vacancies

• Create monthly reports and assist Program Development in quarterly reports as required by the funders

• Schedule and conduct onboarding training for internal and external program hires

• Create and maintain annual partner meeting schedules and e-calendar invites for the monthly

Housing Navigator and quarterly Supervisor meetings

• Prepare meeting materials ahead of scheduled meeting, including agendas

• Facilitate monthly partner meetings with the Housing Navigators

• Facilitate quarterly partner meeting with the Housing Navigator Supervisors

• Lead trainings for internal and external stakeholders on housing navigation related topics, such as housing 101, tenants rights, and housing resources

• Deliver presentations to internal and external stakeholders to promote Housing Navigation

• Attend and participate in recurring team, department, and cross-team meetings

• Attend and present updates at recurring meetings with the funders

• Attend required conferences and trainings/webinars

• Support Program Director in program related meetings as needed

• Review and approve eligibility data for newly enrolled clients in the AFC database;

• Monitor compliance and data quality of program assessments, case notes, services, and referrals for enrolled clients in the AFC database

• Provide ongoing technical assistance to Housing Navigation partners in use of the AFC database

• Organize and lead annual site visits to sub-contracted Housing Navigation partners, includes reviewing files for eligibility and compliance and compiling reports of findings, if any

• Prepare for and participate in annual site visits and audits by program funders

• Meet with the Quality Management Team monthly to review and discuss data quality and issues, opportunities for improvement, and explore new ideas

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, etc.

• Update job knowledge, including participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

• Protect the organization's value and manage risk by keeping information confidential.

• Perform other duties as assigned

• Housing Navigator

• High school diploma

• 4 years of social services experience and 2 or more years of management experience

• Bachelor's degree and 1 or more year of management experience

• Experience with HIV services or homeless services

• Bilingual speaking skills, Spanish - English

• Exceptional time management skills

• Strong attention to detail

• Database use

• Administrative ability

• Supervision of staff

• Effective written and verbal communication

• Resolving conflicts

• Meeting facilitation

• Knowledge of HIV services and/or homeless population

None

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone