Summer 2023 Operations Intern - McKinney, TX
SUMMARY
The purpose of the Operations Internship is to develop and invest in the future workforce while providing the opportunity to work on efforts that deliver real value and develop crucial skills. This role is responsible for communication, reporting, and information sharing to internal stakeholders. Additionally, this role may be involved in process improvements and documentation. This role also would involve the assistance of, and sometimes leading, initiatives set forth by the supervisor or management. Finally, this role performs any other duties requested by supervisor, all the vein of supporting the Operations and Technology departments and their respective leadership.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
- Assist supervisor, and leads on, various tactical and strategic initiatives.
- Build, maintain, and optimize reporting, dashboards, and communications to various stakeholders.
- Use communication and collaboration skills with various departments and management in order to analyze information needs and deliver reporting and analytical results.
- Critically evaluate information gathered from multiple sources and learn to reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguishes requests from the underlying true needs.
- Learn to use the tools of interviews, document analysis, surveys, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis to extract the information needed to dissect and construct relevant reporting.
- Develop excellent verbal and written communication skills and the ability to interact professionally with diverse groups, including executives, managers, and subject matter experts.
- Contributes to team effort by accomplishing related results as needed.
- Identifies, escalates, and/or tackles problems.
- Provide additional support and lift to other departments if needed.
- Performs other duties as requested by company leadership.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Possesses a passion for learning and has a growth mindset.
- Provides support to the departments for report writing and other query functions.
- Performs other various duties as requested by Executive Management or Supervisor.
- Completes all required compliance exams
- Adherence to all First United Policies and Procedures.
- Dresses professionally.
- Recommends to supervisor possible methods to improve the department.
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Technical/Functional Competencies
- Strong computer skills including Microsoft Office (Word, Excel, PowerPoint, etc)
- PowerBI or Tableau experience strongly preferred
- Experience with SQL or other coding languages preferred
- Effective communication skills at executive level, both oral and written, along with solid interpersonal skills
- Ability to balance competing priorities while maintaining professional discretion
- Ability to work with data and numbers and synthesize into meaningful information
- Ability to lead tactical work efforts
- Ability to work with multiple teams, multitask, and prioritize tasks
- Excellent time management skills
- Well-developed organizational skills
- Strong attention to detail
- Professional discretion
Education and Work Experience
- Incoming Senior
- Pursing a Bachelor’s Degree in Business, Marketing, Finance, Communication, MIS, or related field