Application Development Intern (REMOTE)
C1 Company Overview
ConvergeOne: 1 Contact, 1 Connection, 1 Choice
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.
Charged By Greatness video: https://youtu.be/oX-OVtcfDqU
Overview
Summary
ConvergeOne is looking to add an Intern to our rapidly growing Cisco Contact Center Application Development team. The Intern will work with a senior engineer to learn and assist with the configuration and implementation of Cisco Contact Center Applications. You will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results. This Intern is expected to be in or nearing their senior year of a degree program in Computer Science, focused on programming, or a similar area.
Responsibilities
Essential Functions
- Develops contact center call flows and self-service IVR applications with instruction
- Contributes to a technical team to ensure consistency and interoperability between solution components
- Explores new features and gains experience with latest versions of Cisco applications
- Works with ConvergeOne’s engineers deploying Cisco Contact Center solutions
- Gains insight into the life cycle of contact center projects, acting as a resource working with other developers, project managers, and clients to meet specific needs throughout the process
- Reviews and updates detailed technical design documentation
- Learns and becomes proficient on internal software systems.
- Fosters a culture that embraces continuous improvement and positive change to support ConvergeOne's unique mission/vision, and to continue to build on its tradition of excellence
- Participates in department and/or team meetings
- Fulfills responsibilities and/or duties that may be reasonably provided by ConvergeOne for the purpose of achieving operational and financial success of the Company
Qualifications
Required Qualifications
- In or near senior year working towards a Bachelor of Science degree in Computer Science or related field, focused on programming
- Ability to work in a delivery environment that involves structured processes and flexible timelines
- Strong experience with a major programming language like Java or C#
- Experience with REST API calls and Web Service development
- Experience with a disciplined development methodology and release management process
- Strong Office 365 experience expected (Visio, Excel, Word)
- Strong customer facing & presentation skills
- Excellent verbal & written communication skills
- Strong research skills
- Customer service focused
- Demonstrates a willingness to learn new technologies
Desired/Preferred Qualifications
- Desire to obtain Cisco Certifications: UCCE Specialist, UCCX, CCNA, CCNP, etc.
- Experience with SQL query and stored procedure development
- Experience with a diagramming tool like Visio, Matlab, LabView, etc.
- Familiarity with Eclipse IDE
- Familiarity with Web Development
Additional Information
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.