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Technical Solution Consultant Graduate

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.
 
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Job Summary:
Global Remote Services are looking for College Graduates to become part of our team.
Responsibilities:


Work-shift – may need to be available for any shift, as some teams work 7*24.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Develop partnership with and assist the Sales Pursuit team.
Education and Experience Required:

First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Must have graduated within 12months of start date (7/10/2023).



Knowledge and Skills:

Knowledge of HPE storage or Compute systems
Linux and Windows knowledge.
Linux scripting experience.
Excellent verbal and written communication skills in language to be supported.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem solving skills.
Advanced Software and hardware knowledge of computing, storage and peripheral devices.
Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience, knowledge and resolution ability.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to mentor new agents.
Ability train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.
Highly Developed knowledge of more complex solutions.
ITIL Certification is desired

What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.