Group Sales Team Member
No prior experience required.
Essential Duties and Responsibilities:
- Develop and maintain a thorough understanding of all current admission price points and promotions
- Assist customers on the phone, and in person with questions about group and parkwide promotions offers
- Make group sales reservations for 15 to 74 guests and birthday reservations for 10 or more guests
- Assist group leaders and party coordinators with adding tickets and products
- Develop excellent cash handling skills so that all transactions can be correct, efficient and pleasant
- Update established excel spreadsheets documenting each step of the group sales process
- Follow up with customers to confirm reservation details and upsell available options
- Package and send collateral, tickets, vouchers and wristbands to upcoming or potential groups
- Participate in cold calling campaigns and other sales strategies throughout the season to drive attendance
- Assist with group and parkwide promotion event coordination on the day of the visit or event to include set-up, ticket packaging, table coverage, leading activities and clean-up
- Update internal communication pieces like the battle book, department slip and catering update
- Build or enhance skills that lead to the opportunity to learn and use reporting functions of internal point of sale programs and booking software as well as programs like Constant Contact, jotform and WordPress
- Support leadership in tasks related to opening and closing the sales office each day
- Uphold waterpark brand standards in all work efforts
- Maintain a clean and safe work environment for customers and other employees
- Provide superior customer service to all customers in a polite and expedient manner
- Follow park policies and procedures
- Other duties as assigned
Qualifications:
- Must be at least 16 years old
- Excellent verbal and written communication skills
- Microsoft Office Proficient preferred
- Approachable, outgoing and excited about suggestive selling
- Ability to count money and make change
- Ability to accept guidance and supervision
- Ability to communicate effectively with customers, team members, and leadership
- Be aware, attentive, and work well with others
- Ability to work in outdoor weather conditions while taking precautions, including hydration and sun-protection
Physical Requirements:
- Must be able to sit, stand, or walk for extended periods of time
- Must be able to lift, carry, move and/or position items weighing up to or more than 25 pounds
Benefits:
- FREE Season Pass
- Free Tickets
- Park discounts on food, merchandise, etc.
- Career Development
We also offer a retention bonus of up to $500 for team members that average a certain number of hours per week during the qualifying time period and work through a specified date. Details about eligibility requirements for the Retention Bonus will be provided at a later date.
Jump into our talent pool! Are you looking for a fun, outdoor, summer job and great co-workers?
Flexible schedules! Free season pass for yourself and free tickets for friends and family!
No experience is required for most of our positions. We will train you and you will learn and build job skills.