Transportation Information Systems Specialist 1 - Kanawha County

Nature of Work

The Transportation Information Systems Specialist 1 handles agency communication needs using various applications and multiple platforms within the Infrastructure & Applications/Telecom Support Section. Oversees installation and maintenance of all agency data circuits for close to 200 physical locations. Oversees ordering and installation of VoIP phones. Oversees ordering, installation, and maintenance of regular telephone lines. This includes reviewing hardware and software for selection, planning for implementation, installation, and user-training. Support end-users by phone and/or site visit regarding system problems such as access, security, printer access and operations that involve local area network (LAN), mid-range computer, server based and personal computer (PC) standalone applications. Provides end-user support for problems with access, or external dial-up/dial-in access to various systems that involve complex connectivity between agencies, departments, multiple locations and various platforms. Revised: Performs related work as required.

Typical Duties and Responsibilities

• Participates in the review and implementation of information technology and networking requests for hardware and software. Reviews requests for hardware and software for compatibility with established systems

• Meets with users to document and clarify workflow and procedures

• Researches alternative hardware and software solutions

• Evaluates new computer features and devices to ensure compliance with state and federal standards. Writes complex reports for management recommending a course of action

• Develops major procurement documents and related justifications and makes recommendation to superiors for award

• Designs wiring plans for network and telecommunications, and calculates load requirements, prepares specifications and develops installation plans

• Coordinates installation with hardware and software vendors and the WV Office of Technology

• Supports end-users regarding system problems and/or security for specialized computer systems

• Acts as the liaison between the user and other entities (hardware/software vendors, Office of Technology, other systems) to get the problem identified and resolved

• May work as a team lead or agency representative coordinating activities of staff members during design and implementation of projects

• Monitors system(s) operations via management software systems and hardware monitoring. and takes

appropriate corrective actions

• Tests new hardware or software supplied by vendors to determine the scope of capabilities, accuracy of functions, and level of user literacy required to operate the system

• Develops and maintains information technology systems documentation

• Develops and maintains Information System training modules and instructional materials. Conducts or assists in training of computer applications

• Maintains knowledge of current information technology systems and best practices by researching technical literature, attending classes, and contacting technical staff in state, federal and private entities for information

• Installs and configures hardware and software.

• Work involves isolating and defining unknown conditions, resolving critical problems, or developing new theories

• Travel may be required; therefore, a valid driver’s license may be required

Required Skills and Knowledge

• Knowledge of capabilities and limitations of computers and related devices

• Knowledge of networking, information processing and communications concepts and standards

• Knowledge of PC and mainframe operating systems

• Knowledge of computer hardware, software and its terminology

• Knowledge of data communications, theory, protocols, industry standards and terminology

• Knowledge of electronics and electricity, and communications technology and terminology

• Ability to evaluate complex information systems and understand their structure, component parts and inter- relations

• Ability to analyze and evaluate work environments, computer systems, user requirements and information processes

• Ability to diagnose and resolve technical problems, which may be of a highly complex nature

• Ability to establish and maintain effective working relationships with subordinates, superiors, user community

• Ability to clearly report activities and identify potential problem areas to manager

• Ability to communicate clearly, both orally and in writing

• Ability to analyze information problems and apply technical information solutions

• Ability to compile information and interpret technical information for non-technical staff in a user-friendly format

• Ability to troubleshoot system problems and coordinate resolution with technicians, networking and software/hardware vendors

 

Required Education and Experience

REQUIRED TRAINING/EDUCATION