Window Treatment & Products Quality Associate
SUMMARY: This position is responsible for assisting the quality team with all quality control concerns and field issues by performing the following duties:
DUTIES AND RESPONSIBILITIES:
- The Goal of this position is to ensure the quality of VFF products (window treatments, fabrics, roller shades, drapery & associated hardware, etc.) perform to the assigned standards and provide complete customer satisfaction within the scope of the order.
- Oversees the receipt of new claims from Account Managers, Customer Care, Project Managers or directly from customers/properties.
- Reviews and addresses claims for Hospitality and Government projects for various product categories (Fabric, Finished Bedding, Shower/Spa Curtains, Window Treatment, etc.)
- Identifies quality issues and/or potential quality issues on various textiles products by investigating and reviewing the full order history.
- Communicates with vendors (domestic and overseas) regarding the causes and potential solutions for quality issues.
- Communicates with customers (domestic and overseas) in high pressure situations, and keeps calm and composed while providing solutions.
- Manages all customer complaints in an efficient and professional manner – must be able to give customers confidence that we are addressing product deficiency concerns effectively.
- Assists with inspections for Model Rooms, and other fabric-by-the-yard textiles showing quality related issues either pre or post sales.
- Active in re-occurring conference calls when needed
- Initiates Salesforce Tasks, Requests, and/or Cases for testing, print, estimating, evaluation, etc.
- Performs other responsibilities as assigned.
QUALIFICATIONS:
- Bachelor’s Degree (BA) from four-year college or university, 1-2 years of related experience and/or training, or equivalent combination of education and experience.
- Must be available to drive or fly to customer locations with flexibility for occasional overnight trips to evaluate product functionality and performance concerns. Travel is not frequent (less than 10%).
- Microsoft Computer Skills Required: Word, Excel, Powerpoint, etc.
- Computer Skills Preferred: Microsoft Office Suite, ERP System Knowledge, Project Management Software.
- Experience with Window Treatment (roller shades, roman shades, drapery) highly desired.
- Other Skills Required:
- Very strong attention to detail and quality of work particularly relating to performance criteria of product
- Critical thinking and a customer service orientation
- Outgoing personality and results driven.