Service Desk Technician
Overview
Nakupuna Solutions is looking for a Service Desk Technician to support the Navy Office of the General Counsel.
Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Web Application Support: Provide technical customer support for the daily operations and training of web-based applications to customers at different levels of IT knowledge as well as different levels of seniority, from junior legal support staff to a senior Presidential Appointed Senate Confirmed executive
- Working Knowledge and Skills Related to Web Application Support: Capable of working independently and with demonstrated working knowledge of Web 2.0 type application tools including online collaboration tools such as the following: forums, blogs, wikis, and media libraries; email list operation; and application group and user-rights management. Able to support and train customers in the use of these Web 2.0 type application tools
- Proficient in the NMCI NET tool
- Demonstrated, advanced experience in IT help desk and hands-on customer service supporting a full range of knowledge levels and seniority, with support levels ranging from positions equivalent to junior legal support staff to Presidential Appointed Senate Confirmed executives
- Demonstrated. advanced experience with the Windows operating system and Office 365 from a customer point of view
- Ability to lift standard computer workstations and monitors and maneuver into tight spots to access wires and cable when assisting with the move of a workstation as well as assemble monitor to monitor stands
Qualifications
Desired Experience:
- 2+ years of service desk experience
Desired Certifications:
- IAT Level I or IAT Level II
Clearance Requirements: Must have a Secret security clearance. Must be a U.S. Citizen
The Nakupuna Companies are employers of equal opportunity that are committed to hiring a diverse workforce. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, ancestry, marital status, genetic information, national origin, disability or veteran status. The Nakupuna Companies are committed to providing equal opportunities to all applicants and employees and will make reasonable accommodations for disability and sincerely held religious beliefs if they can allow the individual to perform the essential functions of the job.