Sr. Brokerage Administrator
Job Title
Sr. Brokerage Administrator
Job Description Summary
This role is responsible for providing support to fee-earner(s) as needed in an efficient and effective manner. Senior Administrator will work with the Operations Manager, Brokerage Administrators, and fee-earners within the market to provide support and assist in strategic initiatives.
Job Description
Essential functions and responsibilities
Track Opportunities, Listings, and Deal-Related Expenses
- Maintain and update CRM system per guidelines with new opportunities by working with fee-earners and Client Coordinators
- Check for any conflicts/duplicates in opportunity ownership and escalate to Director of Market Operations, as needed
- Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems
- Track expense budgets for all deals and escalate to Director of Market Operations, as needed
- Update CRM upon closing of deals
- Work with Client Coordinator to collect necessary documentation and deliver to Revenue Accountant
Marketing
- Leverage company templates to produce marketing flyers and other promotional materials.
- Create, schedule, and monitor email marketing communications.
- Partner with marketing Center of Excellence to create larger marketing materials
- Work with Client Coordinator to collect necessary documentation and deliver to Revenue Accountant
Enter Expense Reports
- Collect expense reimbursement documents, such as receipts, and other information from fee-earners, Associates, and/or Client Coordinators
- Attribute expenses to specific deals or other codes and track against deal budget
- Enter expense reports into Workday
Coordinate Events and Conferences
- Coordinate catering, conference room space, invitations, and other event planning activities as needed
Administration and Office Support
- Assist in planning and coordination of basic travel arrangements
- Organize, assist, and lead internal meetings and events as required
- Evaluate and document innovative service delivery options and share insights across markets
- Ensure company policies are followed
File Management
- Maintain files, such as documents provided by operations staff, including Managing Principal or reference material (i.e., billing packages, which include lease, commission agreement and other pertinent client related files), vendor contacts, licensing info, COI, etc.
Reporting relationship
Role will report to the following:
- Operations Manager
Metrics
Role will be evaluated on the following:
- Positive attitude
- Professionalism
- Efficiency and dependability
- Organization
- Customer service and people skills
- Turnaround time
Key Competencies
Conflict Resolution Communication Proficiency (written and oral) Presentation Skills Organization Skills HR Expertise
Important education
- High School Diploma or GED
Important experience
- 3-7 years of administrative support experience
- Front desk and/or office experience a plus
- Executive level professional support experience a plus
- Exposure to project and process management
Additional Eligibility Qualifications
- Intermediate/Advanced Microsoft Office Suite skills and Adobe Acrobat
- Ability to plan, organize, and manage processes
- Excellent written, oral, and presentation skills
- Knowledge of HR practices and office administrative duties
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 15% of the time; and extend hands and arms in any direction.
aap/eeo statement
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
other duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.