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UX Research Intern – Summer 2023

Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Central has to offer!

Minimum Qualifications  
  • Bachelor’s degree in human-computer interaction (HCI), psychology, anthropology, sociology, or related field 

Preferred Qualifications   
  • Master’s degree in human-computer interaction (HCI), psychology, anthropology, sociology, or related field 
  • Knowledge of exploratory research activities such as contextual inquiry, ethnography, and diary studies
  • Knowledge of evaluative research activities such as usability testing, heuristics evaluations, surveys, and clickstream analysis
  • Knowledge of facilitating ideation, alignment, and engagement workshops with a variety of disciplines and stakeholders
  • Understanding of the mortgage or financial services industry (fintech)

Job Summary   
Drawing from generative and evaluative research methods, the UX Research team plans and executes creative studies that drives empathy and understanding of user goals, needs, attitudes, and behaviors. Working closely with a cross functional team, our team members’ actionable insights and artifacts provide direction and confidence in product decisions across the Rocket platform. As champions of our discipline, they foster a culture of research and continuous learning across the company.  
  
Responsibilities   
  • Work closely with other UX Researchers to plan and conduct user research studies within a given business area
  • Synthesize and share research findings with cross-functional and interdisciplinary teams
  • Visualize research into artifacts such as customer journey maps, service blueprints, and personas
  • Explore new business areas, research methods, and disciplines

Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.


Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.