Housekeeping Supervisor
Overview: Responsible for assisting in the overall management and operations of the Housekeeping Department.
Responsibilities:
- Maintain an excellent working knowledge of the facilities, amenities and services offered by the Hotel.
- Prepare room attendant worksheets and ensure all relevant notes & traces are recorded on the documents
- Assign special duties to Room Attendants/Lobby Attendants as instructed by the Housekeeping Management and check progress so that the tasks are completed to the Hotels standard and on time.
- Record assigned rooms and any relevant information from the day into the housekeeping PASS ON
- Enter/Record guest requests into Opera (Guest Profile) where suitable. Eg. Requests for specific coffee capsules, bed to be made a special way etc.
- Recognize and welcome repeat guests, be familiar with their preferences and dislikes and brief the team accordingly
- Investigate and take owner ship for resolving guest queries, complaints and incidences or lack of delivering service to standards – working with colleagues to maintain guest/visitor relationship. Keep the Housekeeping Department Heads constantly updated on incidences, action taken and progress.
- Inspect all arrival and departure rooms and maintain a high level of presence on the floors so as to ensure excellent guest service is being offered by our team.
- Be responsible for checking that Housekeeping team have satisfactorily completed the work assigned to them by signing off their work sheets before they go off duty.
- Ensure rooms are turned over in a timely manner and to standard- be able to perform Room Attendant, Public Area Attendant duties to assist and ensure standards are met.
- Monitor the level of service and the level of guests’ satisfaction on an ongoing basis within the Housekeeping department to ensure consistency with the established standards.
- Help maintain a positive working environment – care for colleagues’ welfare and willingly give assistance in housekeeping and other departments.
- Consistently work closely with all departments to deliver seamless service.
- Pass on all required information and ensure clear communication with team, management and colleagues e.g. Handouts and relevant information from meetings and briefings.
- Comply with hotel procedures related to financial and inventory controls at all times.
- Assist in stock count and inventory of housekeeping stock.
- All other duties as assigned and required.
The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.
Qualifications:
Experience: Minimum two years’ experience as a Housekeeper for a luxury or ultra-luxury property. Previous Supervisor experience is preferred.
Education: High school diploma or equivalent education.
General Skills: Strong supervisory skills. Strong verbal and written communication skills, able to work quickly and accurately at all times; Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Thorough knowledge of all hotel services and amenities; ability to provide clear directions. Willing to study for or hold professional qualifications in housekeeping operations.
Language: Required to speak, read and write English, and do basic mathematics.
Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, pull and push, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required.
*Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.