Customer Advocate/Complaint Specialist –Multiple Locations– January 2023
Are you interested in a Full Time opportunity with Philips? We welcome individuals who are currently pursuing (or have recently completed) an undergraduate (BS) to apply to our Full Time opportunities at our sites across the US. Through these roles you will gain meaningful, hands-on experience working for a HealthTech company.
Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
In this role, you have the opportunity to
Evaluate, investigate, and resolve complaints while also analyzing complaint data and gathering additional information as needed. You will manage the complaint investigation process end-to-end. You will work with other teams in a collaborative environment to complete the end-to-end complaints process in a highly regulated environment.
You are responsible for
- Evaluate, investigate, track and complete complaints through effective and established complaint handling processes.
- Ensure accurate documentation of evaluation and investigation results with the assigned complaint records.
- Participate and collaborate objectively with team members to achieve consistent processes while identifying process improvements to drive efficiency and compliance.
- Coordinate with team members in obtaining any missing information.
- Collaborate with a variety of diverse persons such as Engineers, Scientists, Clinical Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.
- Review each complaint and determine eligibility for adverse event reporting to worldwide regulatory agencies.
- Other projects as assigned.
You are a part of
We welcome you to join Philips HealthTech as a Complaint Specialist supporting multiple businesses, including but not limited to, Patient Monitoring and Medical Consumable Suppliers. The Quality and Regulatory team enables meaningful innovation for our customers by partnering with and guiding the business to achieve world-class quality and regulatory compliance in a rapidly changing environment, while creating a great workplace for our people to realize their career aspirations.
To succeed in this role, you should have the following skills and experience
- Bachelor’s degree in finance, business administration, clinical sciences, related sciences
- Proficiency using office tools such as Microsoft Office Suite and various other computer software applications.
- An organized, analytical thinker with exceptional attention to detail.
- An excellent communicator, both written and verbal for coordinating with colleagues and regulatory authorities worldwide.
- Able to exercise sound judgment within Philips using standard operating procedures and policies to determine appropriate action to achieve objectives.
- Must be able to work under pressure to meet regulatory reporting timeframes and company requirements.
- Experience in TrackWise or similar system is preferable.
- US work authorization is a precondition of employment. The company will not consider candidates who require future sponsorship for a work-authorized visa.
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory.
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.
We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.