Project Manager - ServiceNow Implementation

Location: Suffolk, VA

Clearance Requirement: Active Secret Clearance

Travel Requirement: Ability to travel 10%

GRSi, the 2021 Maryland Tech Council Government Contractor of the Year, is experiencing industry-leading growth. We have been recognized by Inc. Magazine as one of the fastest-growing companies in the country for seven years and are led by Maryland’s 2019 CEO of the Year. As part of our growth, we are searching for a Project Manager – ServiceNow Implementation. This position is based in Suffolk, VA.

Responsibilities:

- Provide Support to Customer to aid in implementing the ServiceNow platform

- Support includes project management, feature evaluation, documenting research findings, recommendations, Course Of Action (COA), positive and negative impacts, etc... Using prescribed formats such as point papers and/or MS PowerPoint briefs, emails, and in-briefs to leadership, in person or remote as feasible

- Provide ServiceNow Subject Matter Expert (SME) project Management support for implementation of the ServiceNow platform in coordination with the Customer provided ServiceNow project plan

- Manage the project planning documentation (e.g., project plan, briefs, etc.) in Microsoft Office products (e.g., MS Project)

- Coordinate Customer divisional requirements tracking

- Liaise between Customer and ServiceNow vendor

- Train Customer personnel as necessary to assist in implementing and maintaining the ServiceNow environments (e.g., Dev, Test, Prod)

- Provide status reports for performance, schedule tracking, project issues, etc.

Requirements:

- Twelve (12) years of hands-on experience performing the job duties listed above

- Technical Training in relevant technical field

- Must possess an active Secret security clearance and be eligible for a Top-Secret clearance.

Desired Qualifications:

- Experience with Amazon Web Services (AWS)

- Experience with other ITSM platforms, including Remedy and Siebel

- Experience in interfacing with ServiceNow applications for Tableau data visualization and business intelligence products

- ITIL v3 or ITIL 4 Certification

- 2+ years of experience with IT service management (ITSM) development and integration, including ServiceNow or Remedy

- Experience with web technologies, including JavaScript, Ajax, HTML, and CSS

The Company:

Innovation, Collaboration and Agility - at GRSi these aren't buzz words, they're our mantra.

GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertise that covers all areas of information technology and professional engineering services -- from systems integration; Agile, Iterative and Waterfall software development; multi-tier infrastructure support; to full spectrum cyber security and enterprise systems support. Regardless of the program or the task, the excellence of GRSi is all about the people. Our greatest asset is our ability to attract and retain highly qualified professionals and our record growth this past year means new opportunity.

GRSi is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition) citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

*2021 – Government Contractor of the Year, MD Tech Council, Multi-Year Top5 Tech Company*

*2020 – Inc. Magazine Fastest-Growing Companies, 6x Honoree*

*2020 – G2Xchange NXT UP Federal Emerging Technology and Consulting Firms*

*2019 – MD Tech Council CEO of the Year*

*ISO 9001:2015, 20000-1:2018 & 27001:2013 Certified / CMMI-ML3 Appraised*

Requisition ID: 6854