Client Services Intern
Built on Willis Carrier’s invention of modern air conditioning in 1902, Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. We constantly build upon our history of proven innovation with new products and services that improve global comfort and efficiency. Today, Carrier needs your talent to build upon this legacy and create solutions that matter for people and our planet!
We are seeking a motivated, results-oriented college student to join our team for the summer of 2022. The Carrier internship experience offers interns an environment that provides practical, challenging, and meaningful on-the-job work experience and the opportunity to apply knowledge and demonstrate strengths in efforts to assist Carrier in achieving its business strategy.
As a Client Services intern, you will gain experience to include but is not limited to, activities and tasks listed below:
Customer & Product Support
- Troubleshoot logistic, product, and procedural issues by proactively researching and leveraging internal resources
- Act as a customer advocate by proactively making decisions to ensure timely delivery
- Engage with Quality and customers regarding quality procedures
- Actively participate with remote Client Services teams to establish processes and improve efficiency utilizing continuous improvement tools.
Order Support
- Purchase Order/Contract review; order qualification; post-sales follow-up; customer and program engagement; coordination with Sales, Professional Services, and Supply Chain departments.
- Field inbound communication regarding customer inquiries and orders
- Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on-time deliveries and consistent customer communication
Proactive Outbound Follow Up Communication
- Support program/project compliance
- Revenue generating calls to existing customers (relationship calls)
- Information gathering. The ability to talk to our customers and learn about their business
Account Set-Up & Management relating to:
- Customer Relationship Management & ERP database maintenance
- Coordinate with Sales and customer to enter appropriate account information
- Customer programs and sales support projects
- Quote Management
- Return Materials Authorization for post-sale services and arrange reverse logistics
Experience/Qualifications
- US Citizen or Permanent Resident
- COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees
- Proficiency in Microsoft Office applications
- Strong organizational, analytical, and problem-solving skills
- Self-driven and proactive
- Ability to manage multiple tasks and priorities
- Team player and willing to collaborate with others on projects
Education
- Must be currently pursuing a Bachelor’s or Master’s degree program, majoring in a business-related field of study
- GPA must be greater than or equal to 3.0 GPA
- Relevant coursework or previous internships preferred
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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