Spring 2022 Internship - Customer Care Intern
Check with your school's Internship Coordinator BEFORE accepting the hiring offer to determine if this position satisfies the criteria for receiving academic credit.
Please Apply Here on our Website
https://recruiting.ultipro.com/VIN1003VINE/JobBoard/40482047-a7f3-434d-bd61-d246ea779eaa/OpportunityDetail?opportunityId=1c9a3544-bc0e-40af-aa2c-01067da7e853
Customer Care Intern
Every Spring Internship Should Feel This Good!
A few things you should know..
- We work with your class and extracurricular schedule to determine your internship schedule
- This internship is for credit only
- This spring internships is 15 weeks long and a max of 20 hours a week
- Spring internships start January 24th and end May 13th
- With a growing number of applicants each year, this is a highly competitive Internship program. Please feel free to add additional information to your application such as a link to your blog, LinkedIn, your portfolio, or any other relevant project to show your passion!
- Juniors and Seniors are considered first
We’re on the lookout for highly motivated college students, in good academic standing, who are passionate about our brand and about working toward a career in the retail industry.
Interns will be responsible for assisting in day-to-day operations within their designated department, providing support to other departments as needed, as well as handling administrative tasks.
Overview:
Reporting into The Customer Service Manager, we are looking for a candidate with an interest in customer service who is going to embrace the vineyard vines lifestyle. The ideal Customer Care Intern will be an enthusiastic member of a high-energy team. This position calls for an exceptional eye for detail as well as the ability to multitask in a fast-past environment. Customer Care Interns are responsible for maintaining relationships with customers, so strong communication skills are essential. Candidates who enjoy Arnold Palmers during the day and participating in basketball games at night are encouraged to apply.
You Will:
- Be responsible for communicating with our customers via phone, email, and in person regarding online/phone orders, issues, and experiences
- Resolve customer complaints via phone, email, mail, or social media.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Open customer accounts by recording account information.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Assist with placement of orders, refunds, or exchanges.
- Understand and implement exceptional customer experiences with each personal interaction
- Live and learn the vineyard vines lifestyle and brand to become a true vineyard vines ambassador
- Assist other departments with a multitude of projects on an as needed basis
What you bring:
- Pursuing a Bachelor’s degree (Preferred: Sales, Marketing, or Communications majors)
- Ability to learn multiple systems quickly
- Ability to multi-task and listen
- Phone and people skills are a must, along with strong written and verbal skills
- Must be self-motivated with good organizational skills, strong attention to detail and excellent follow-through
- Strong knowledge of vineyard vines products
- Strong written and verbal skills
- Aptness for problem solving
- Willingness to be a team player and enjoy working in a group towards common goals and work in a fast paced environment
Every-day will feel this good because:
- We have a fun-entrepreneurial culture filled with truly “good” people
- Every Friday we have “Fruit, Bagels, and Big Ideas” where you can learn something new from executive leaders
- We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
Students should consult with academic faculty to determine if this unpaid experience will earn credit.