Language Access Coordinator
Description
ORGANIZATIONAL PROFILE
Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social, and language access services; education; and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence, and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD, and Falls Church, VA.
We are seeking candidates for the position of Language Access Coordinator. Because of the pandemic, initial onboarding and work may be done remotely. This position is usually located in our K Street office in downtown Washington, DC.
WHY YOU WANT THIS JOB?
Because, just like everyone at Ayuda, you believe:
- In seeing communities where all immigrants succeed and thrive in the United States.
- In the overall success of our organization and all our programs.
- That families should be healthy and safe from harm.
- That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.
- That diversity and equality make this country better.
Requirements
WHAT WILL THIS JOB ENTAIL?
- Manage and respond to emails from interpreters, nonprofits that need language access assistance, vendors, and community members in a timely fashion.?
- Maintain and manage interpreter database through regular monitoring, data entry, and processing requests.
- Work with third-party interpretation services to fill interpreter requests when in-person interpreter requests cannot be filled by independent contractors accepting assignments from Ayuda.
- Manage translation requests through a vendor(s).
- Manage in-person interpretation requests, including scheduling and assigning the interpreter, troubleshooting, and collecting evaluation materials.
- Monitor the submission of invoices from interpreters. When invoices have not been submitted in a timely fashion, send reminders to interpreters.
- Organize and update online bookkeeping (files, applications, memoranda of understanding, and contracts).
- Conduct research on language access resources.
- Solicit and evaluate feedback regarding program policies and practices from interpreters and service providers.
- Collect necessary paperwork from interpreters and providers (such as memoranda of understanding and independent contractor agreements).
- Assist the Language Access Managers with completing quarterly qualitative and quantitative grant reports.
- Assist with the implementation and coordination of training for nonprofits that need language access assistance and for interpreters learning to work in the legal and victim services fields.
- Assist with the planning and execution of meetings of the Advisory Board for the Language Access Program.
- Generate invoices for paying customers of Ayuda’s interpreter banks.
- Provide general administrative support to the Language Access team.
- Other duties as assigned by the Language Access Director and Language Access Managers.
HOW DO YOU KNOW IF YOU CAN DO THIS JOB?
We’re seeking a candidate who is self-motivated, highly organized, results-oriented and has strong problem-solving skills and attention to detail. You should have:
- Demonstrated excellent written and verbal communication skills??
- Experience managing multiple tasks and deadlines in a fast-paced environment??
- Ability to identify, analyze, and report trends or patterns in complex data sets??
- Experience with Microsoft Office (Word and Excel) and Adobe Acrobat??
- A demonstrated ability to provide excellent customer service while communicating with people from diverse backgrounds in a culturally competent manner
- Interest in, or dedication to, improving access to services for immigrants, limited English proficient and deaf and hard of hearing communities.
The following skills and qualities are preferred, although not required.
Experience using:
- Salesforce/CRM databases
- DocuSign
- Bill.com
- SurveyMonkey
- Wufoo
- Google Docs and Forms
- SharePoint
- WordPress
Prior experience in public speaking or developing presentations for training or teaching
purposes
Bilingual, bicultural background
Experience working with interpreters
SALARY AND BENEFITS:
Salary of mid-$40,000, plus a robust benefits package that includes:
- Medical insurance
- Dental insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance
- An employer-provided retirement match
All federal holidays are observed, and Ayuda offers paid leave for the week of Christmas through New Year’s Day. This position is non-exempt for overtime purposes.
TO APPLY:
Please apply with a resume and cover letter. Writing samples may be requested.
Applications will be considered on a rolling basis until the position is filled. Apply early for full consideration.
Ayuda is an equal opportunity employer. Applicants who are unable to be vaccinated for Covid19 due to religious or medical reasons should contact hr@ayuda.com as soon as possible to engage in the interactive process and explore what, if any, reasonable accommodations Ayuda is able to provide.
EQUAL OPPORTUNITY EMPLOYMENT STATEMENT:
Ayuda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We believe that a diversity of experiences, opinions, and backgrounds is integral to achieving our mission and vision. We celebrate diversity and seek to leverage the passion, energy, and ideas of a culturally diverse team.