Supervisor, Billing (IPC)

DESCRIPTION/RESPONSIBILITIES:

Billing Department Supervisor - Ensure timely & accurate billing to maintain monthly revenue. Take full accountability for resolving customer inquiries and client requests. Monitor billing team to promote efficiency within the billing department. Provide monthly billing revenue for manual product invoices to accounting teams. Approves and create credit memos. Assist with Audit requests.

Primary Accountabilities:

    * Understands customer’s contractual requirements and the usage of CRM, NAV, and Kroll to meet such requirements. 

    * Expert in current billing processes and the data utilized to create customer invoicing. 

    * Identifies and reports on potential leakages that impact revenue for BSRx’s Specialty Portfolio. 

    * Document and develop efficient billing procedures for new and existing business as determined by Management. 

    * Assist in team administration of members of Centralized Billing team in their daily and month-end activities. 

    * Assist with month-end process, including preparation of accruals for manufacturer revenue; 

    * Participate in client audit and reconciliation requests. 

    * Contribute and identify gaps that may affect the integrity and efficiency of billing processes. 

    * Respond to client’s inquiries regarding invoices submitted by the team. 

    * Manage recovery of pass through expenses for each program. 

    * Adhere to Bayshore Policies and Procedures. 

    * Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. 

    * Participates in proactive Health & Safety activities. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. 

    * Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. 

    * Actively participate in regularly scheduled team meetings. 

    * Complete other tasks as requested. 

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REPORTING RELATIONSHIPS 

The Centralized Billing Team Lead, reports directly to the Manager, Centralized Billing. The Centralized Billing Team Lead, also liaises with other BSRx employees as appropriate. 

Required Experience:

    * Diploma/Degree in accounting or equivalent work experience 

    * Minimum of 5 years of experience with client billing in complex setting including multiple currencies. 

    * Minimum 2-year experience in a supervisory role 

    * Expert in Microsoft Office suite applications with specific emphasis on Word, Excel, Outlook and PowerPoint. 

    * Previous experience working with Oracle and Salesforce

    * Ability to adapt and master new programs and applications quickly. 

    * Ability to deal with people tactfully and effectively. 

    * Excellent verbal and written communication skills. 

    * Exceptional interpersonal skills and proven ability to work independently or in a team environment. • Demonstrated ability to probe, analyze and problem solve issues. 

    * Strong sense of organization, attention to detail, time management, and ability to multi-task to maintain a high level of productivity in a deadline driven environment

Other Duties: This job is not meant to cover every activity, duty or responsibility that are required of the person who fills the position. Those activities, duties or responsibilities may change from time to time as the business needs change. These changes may occur with or without notice.