We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. We are the home to more than a dozen self-regulation programs that set high standards for businesses and provide third-party accountability and dispute resolution services that help ensure a fair marketplace for consumers. BBB National Programs has worked with industry leaders and government regulatory agencies since 1971 to establish the standards that guide best practices in advertising, privacy, children’s and teen’s marketing, consumer warranty issues, and dispute resolution.
ABOUT THE NATIONAL PARTNER PROGRAM
BBB National Programs National Partners influence the future of regulation in their industry, demonstrating to stakeholders their commitment to accountable, industry-led standards and dispute resolution programs that protect consumers and keep the playing field level for business. National Partners are champions of industry self-regulation, data privacy, consumer protection, and truth and accuracy in advertising, and support our work as the leading voice for industry self-regulation.
YOUR IMPACT
As a member of the National Partner team at BBB National Programs, you will be the keeper of all things happening within the team and provide administrative support. You will be the go-to for first line CRM users within the organization and will conduct CRM training for new hires as they join the organization. You will also serve as the first point of contact for visitors in our McLean office.
Essential Duties and Responsibilities
· Perform data entry and data quality audits in the Customer Relationship Management system (CRM)
· Run weekly reports from the CRM to aid the Membership team
· Identify new contacts to add to the CRM and properly categorize new contacts
· Record meeting minutes for Membership Committee meetings
· Other administrative duties as required
· Greet and welcome visitors to our offices
· Answer the main phone line and direct calls appropriately
· Greet guests who come to the office with hospitality
· Sign for deliveries and coordinate with appropriate staff the disposition of each delivery
· Ensure that the reception area is welcoming and kept clean and sanitized as necessary
WHAT YOU WILL BRING
Must have:
· Bachelor’s degree or equivalent work experience
· 2-3 years relevant experience in an office environment
· CRM experience
· Excellent attention to detail
· Strong problem-solving skills
· Exceptional written and verbal communications skills
· Technical aptitude
· Strong relevant Office 365 skills
Ability to balance multiple responsibilities and the willingness to take initiative
Appropriate presence and poise in communicating with members at varying professional levels, both in-person and over the phone
Let us know if you have:
Microsoft Dynamics experience
Interest in developing business development skill set and orientation
WHAT WE OFFER:
At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace. Cultivating a team of talented and engaged professionals who seek out new challenges and opportunities catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.
Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans. paid short-term disability insurance, and life insurance.
Financial Well-Being: Build your retirement savings with our 401k plan matching up to 5% of your contributions.
Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and sick leave.
Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.
Environment: Our modern headquarters in McLean, VA provides the space for creativity and collaboration, and the technology resources so you can be at your best.
BBB National Programs is proud to be an equal employment opportunity employer.
