Network Specialist (varying shifts)
Who We Are:
AM Pierce & Associates is a woman-owned small business providing Engineering & Research, Cyber, C5ISR, Program & Acquisition Management services and solutions to a diverse government and industry client base. We are a stable and growing company who offers our employees a rich benefits package, supportive and flexible work environment and the opportunity to work with experts in their field.
The Position: We are in search of a candidate who will be providing information technology (IT) Help Desk customer service for a DoD client supporting a critical program. The position will shift from days, to evenings, to nights throughout the course of the month. Security + or equivalent and DoD Secret clearance are REQUIRED.
The Location: Washington, DC: Best Cities for Job Seekers
The Description:
- Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.
- Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions.
- Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
- Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.
- Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.
- Plans large-scale systems projects through vendor comparison and cost studies.
- Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
- Provides quality assurance review and the evaluation of new and existing software products.
- Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
- Provides input to policy level discussions regarding standards and budget constraints.
- Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.
- Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.
- Monitors and responds to hardware, software, and network problems.
- Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).
- Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
- Troubleshoots network systems when necessary and makes improvements to the network
The successful candidate will have the education and experience below:
- DoD 8570 IAT Level II Certification (Security+, CCNA Security, or equivalent)
- 1+ years of experience with IT or computer information systems
- HS diploma or GED required
- Ability to work shift hours alternating with the team (i.e. 1 weekend a month, night shifts, etc.)
- Ability to complete projects and tasks with minimal supervision
- Ability to perform data entry into REMEDY
- Possession of Customer Service skills
- DoD Secret clearance
Preferred qualifications:
- Knowledge of BMC Remedy implementation and usage
- Experience with Windows and Microsoft Office
- Knowledge of networking concepts and technologies
- Experience with networking devices and operating systems
- CompTIA, Microsoft, or Cisco Certifications
The Working Environment: The physical environment requires the employee to work on-site at the government program office, sitting in a cubicle or at a desk, looking at a computer for the majority of the workday. The employee may be required to walk short distances to offices/conference rooms and buildings on site. In some occasions, the employee may be required to drive to offices or buildings near the work site. In rare occasions, travel may be required.
AM Pierce & Associates offers a comprehensive benefits plan that includes:
· Medical, Dental and Vision Insurance
· Life and Accidental Death & Disability Coverage
· 401(k) Retirement Plan, Safe Harbor Plan with Immediate Vesting
· Discretionary Profit Sharing Program
· Paid Time Off and Holidays
· Professional development opportunities
· Incentive Programs
· Awards and Recognition
· Employee Assistance Program
· Will Preparation, Identity Theft Protection & Legal Support
· Travel Assistance
· Financial Foundations Program
· Verizon Wireless Discount
· Local Gym Discounts
AM Pierce & Associates complies with all Federal and State laws and regulations concerning Affirmative action and workplace equal opportunity; in further detail, AM Pierce & Associates does not discriminate in employment decisions (to include applicants and employees) on the basis of race, color, religion, sex, genetic information, sexual orientation, gender identity, national origin, disability or protected veteran status. AM Pierce & Associates takes affirmative action to ensure that equal opportunity is provided in all aspects of employment. AM Pierce & Associates does not take adverse employment actions against applicants and employees for asking about, discussing, or sharing information about their pay or the pay of their co-workers. For more information regarding Equal Employment Opportunity, click here.
Individuals with disabilities who need assistance with the application process may call 240-718-3800.
AM Pierce & Associates verifies employment eligibility through E-Verify. Check out our E-Verify Right to Work Brochure.
Department: Navy
This is a full time position
Please apply to www.ampierce.com