Waterpark Manager
In order to be considered for this position, you must complete the external application process. This posting may be closed prior to the end date listed.
Opportunity Announcement: 21-05-15
Grade: 19
Hiring Salary Range: $61,103.39 - $80,721.55
The Waterpark Manager is responsible for planning, developing, coordinating, and executing an operational management plan for a high-volume waterpark, annual special event, and other park operations. Work is performed under the general direction of the Park Operations Superintendent with considerable latitude for independent judgment and action. Position will supervise full-time staff which includes: Aquatics Manager, Food, Beverage & Retail Specialist, Maintenance and Waterpark Technician, part-time staff, and volunteers. Annual performance goals will be set for the Waterpark Manager. Waterpark Managers are eligible for lateral transfers within the organization.
ESSENTIAL FUNCTIONS (with illustrative examples of work)
Manage personnel:
- Plan, direct, and control the work of employees in the operation and maintenance of waterpark and park facilities, grounds, and equipment.
- Determine workload, assign priorities, schedule employees, and allocates resources.
- Maintain attendance records, approve leave, and authorize payment of wages.
- Develop and implement training programs for employees.
- Analyze and resolve employee work problems through application and interpretation of Personnel Policies.
- Develop performance standards and indicators and evaluate employee performance against those standards.
- Ensure adherence to fair and equitable employment practices.
- Interview and hire applicants for part-time employment; assist Director of Park Operations and Park Operations Superintendent with interviews and selection of applicants for full-time employment.
- Promote high levels of work performance and employee morale.
Manage waterpark operations:
- Implement the Jeff Ellis & Associates Lifeguard Training Program.
- Develop and implement a part-time labor plan to operate waterpark, retail, and food & beverage operations.
- Develop and implement strategies to maximize revenue generation and control expenses.
- Operate food & beverage and retail operations to meet goals.
- Implement an effective swim lessons program.
- Operate all aquatic facilities to meet local health requirements and established standards.
Manage Winter Special Event operations:
- Develop and implement an operations plan for the Annual Ice & Lights special event.
- Develop and implement a yearly plan for improvements.
- Manage ice skating operations, winter village, food, beverage, and retail operations.
Manage park operations, facilities, and maintenance:
- Inspect park facilities, equipment, and grounds for hazards and for adherence to NOVA Parks standards.
- Develop and implement preventive maintenance program.
- Identify maintenance problems and hazards and implement corrective action.
- Operate various maintenance equipment as needed and perform related work including manual labor.
- Ensure security of park facilities and assets.
- Ensure compliance to federal, state, and local regulatory standards including safety and health issues.
- Monitor operation to ensure customer satisfaction.
- Monitor revenue-producing operations (to include programs and special events) to ensure compliance with business standards and procedures.
- Operate facilities and fill in at all positions as needed.
Develop and manage budget:
- Recommend operations, maintenance, and development items for budget; implement operating budget.
- Interpret and apply NOVA Parks policies and procedures to meet personnel, budget, property management, and general service needs of the park.
- Monitor operating budget, resale inventories, and revenue projections to ensure sound fiscal management.
- Authorize procurement of required items and/or services.
Establish and maintain positive public relations:
- Develop and foster a positive public image for the park and NOVA Parks.
- Coordinate with Marketing and Communications Office on marketing and promotion of programs and facilities.
- Provide information to the public and special interest groups through presentations and other means through accurate, courteous, and diplomatic communications.
- Maintain effective relationships with groups such as vendors, local law enforcement, and special user groups.
- Encourage visitor comments; investigate and respond to complaints.
Perform administrative duties:
- Develop short- and long-term goals and recommend operating objectives, strategies, and implementation plans.
- Implement proper cash handling procedures.
- Investigate accidents, thefts, vandalism, and other violations and file appropriate reports in a timely manner.
- Prepare and maintain various business, personnel, and administrative reports and records.
- Initiate and monitor standard user permits; assist with the development of special contractual agreements.
- Maintain thorough and accurate records of repairs, preventive maintenance, and servicing through web-based maintenance software.
REQUIRED QUALIFICATIONS (minimum)
Education: Any combination of education, experience, and training equivalent to: graduation from an accredited four-year college or university with a Bachelor's degree in park or recreation management or closely related field.
Physical: Non-manual and manual work with strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending and working in tiring and uncomfortable positions in office and outdoor settings; will perform heavy manual labor in all weather conditions, lift items at or greater than 80 pounds, climb ladders, use tools and operate equipment.
Experience: Four years of progressive experience in aquatics or park management, or any equivalent combination of education, training, or experience which provides:
- Considerable knowledge of principles, methods, and practices involved in park and aquatics management.
- Considerable knowledge and experience in personnel management.
- Certification or ability to obtain certification in CPR, First Aid, AED, Jeff Ellis & Associates Lifeguard, and Lifeguard Instructor, Northern Virginia Pool Operator, Serv-Safe, and other licenses as required.
- Ability to develop comprehensive operating procedures and performance standards and to evaluate programs and employees against such standards.
- Considerable ability to review and analyze expenditures and revenues in determining appropriate budgets.
- Considerable ability to identify and isolate problems and to initiate appropriate actions.
- Considerable ability to deal effectively with the public and special interest groups and to provide a strong, positive public relations program; with considerable ability to interpret and explain NOVA Parks policies, rules, and procedures to employees and to the public.
- Ability to prepare written correspondence and present accurate reports.
- Working knowledge of the materials, equipment, and procedures involved with aquatic and park facility maintenance.
- Ability to maintain knowledge of current trends and developments in the aquatic and park and recreation profession.
- Working knowledge of personal computers and various software applications.
- Possession of or ability to obtain and maintain drivers’ license with safe driving record.
- Availability for off-duty phone calls and/or ability to report to work in emergency situations when off duty.
- Availability to work rotating schedules, additional hours during peak operating times including weekends.
- Regular and predictable attendance is an essential function of the position.
Duties and responsibilities are designed to be the essential elements of the job. They do not preclude the performance of related, or even unrelated, jobs which may be necessary to properly and efficiently complete all work assignments. NOVA Parks reserves the right to amend job specifications to meet current needs.
Benefits: This position is a benefit eligible position. Benefits include medical and dental insurance, life insurance, long-term disability, retirement plan, and more.
Testing: The Waterpark Manager position is classified as a safety sensitive position. Candidates for full-time, safety sensitive positions must submit to a pre-employment drug screening and achieve a negative result as a condition of employment.
It is the policy of the Northern Virginia Regional Park Authority to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-352-5900 and ask for Human Resources for assistance.