Customer Service Representative
Job Overview:
The Customer Service Representative is responsible for answering customer inquiries through phone and email and conducting outbound calls to existing clients as necessary. You are responsible for maintaining a high degree of professionalism and positive attitude while assisting each inquiry.
Why You Want to Work Here:
A nationwide company in the auto industry that helps buyers and sellers having access to automotive information. This is a great opportunity to join a high-energy team that has a fun, innovative, and casual atmosphere.
Job Duties:
- Manage the customer service queue
- Document activities performed on customers’ accounts using CRM tool
- Troubleshoot inbound phone calls from customers regarding account issues
- Identify and solve customer issues by differentiating between important and unimportant details
- Provide first line support for technical troubleshooting
- Make outbound calls to select customers to update information and stimulate usage
- Cross-train with other member of the operations team
Job Qualifications:
- College coursework required (Associate’s or similar); completed Bachelor’s degree strongly preferred
- Previous customer service experience
- Experience in a high call volume environment strongly preferred
- Experience with SalesForce or other CRM strongly preferred
- Solution-oriented, team player, and strong time management
- Excellent written and verbal communication skills
- Tech-savvy and quick learner
- Ability to demonstrate leadership potential and work autonomously