Account Coordinator
Account Coordinator
at Mission Lane
Richmond, Virginia, United States
Mission Lane LLC is a fintech company on a mission (no pun intended) to provide access to fair and clear credit. What does this mean exactly? We're glad you asked. Roughly one third of Americans have experienced a significant event (or series of events) in their lives that has damaged their credit, usually due to circumstances beyond their control. As if it’s not hard enough to recover from a credit plunge, the only banks willing to take a chance on less-than-prime candidates have historically been called fee harvesters - and for a reason.
Enter Mission Lane. Our best-in-class products and services are raising the bar on fair credit access. We offer credit cards with clear pricing, no hidden fees, and a transparent path towards success. Better yet - candidates don’t need good credit to apply. Our philosophy is simple: when our customers do well, we do well. And we have only just begun.
Mission Laners are learners and here's what we know for certain: good Karma is contagious, the business demand is growing and Mission Lane is, too. Quickly. In response to our rapid growth, our teams are scouting the country in search of skilled, top-tier talent with diverse perspective and unstoppable energy.
Are you passionate about making a meaningful impact? Come join us. Are you purpose-driven, performance-oriented, and principles-led? You’ll feel right at home here. Just like for our customers, our teams create opportunities for employees to willingly learn, stretch, and grow.
Think you’ve got what it takes to be a Laner? Read on for more details about your new role.
Mission Lane is currently seeking skilled Account Coordinators to join our expanding team. Headquartered in the Scott's Addition neighborhood of Richmond, Virginia, our fast-paced company strives to be as committed to our employees as we are our customers.
About you:
We've found that everyone from experienced call-center professionals, recent grads, retirees, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this role. If any of these sound like you - and if you're ready to grow along with us - we'd love to hear from you!
About this role:
This exciting full-time Account Coordinator role will work 40 hours a week over 4 or 5 days a week, with shift options between 8:30 AM - 9 PM. You will:
- Handle day-to-day account management issues for our newly established and returning customers
- Educate customers on Mission Lane products and how we can help them
- Use innovation and collaboration to constantly raise the bar in account servicing
- Take ownership of customer issues and follow through to resolution
- Work closely with other team members to share best practices for account servicing
- Learn federal and state compliance policies and how they apply to our products
- Consistently update job knowledge by studying new product descriptions
- Participate in a range of training opportunities offered
To be considered for this position, you should have
- 1+ year of working with customers
- Strong critical thinking and problem-solving skills
- Savvy with the use of technology & software
- Highly developed written and verbal communication skills
- Excellent interpersonal skills, and an ability to adapt to the situation
- Demonstrates resourcefulness to thrive in a fast-paced environment
- Ability to work as part of a team, to identify issues, and recommend solutions
- High School diploma or GED
You will get bonus points for:
- Bachelor's degree
- Bilingual - Spanish/English (not required)
At Mission Lane we strive to create a work environment that brings out the best in everyone every day. Our company's competitive pay and comprehensive benefits package are among the many ways we contribute to the betterment of our employees-- personally and professionally.
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