Commercial Property Manager
The Commercial Property Manager reports to the Vice President of Commercial and manages the operations of an assigned mixed-use office and retail complex for MAA. Primary responsibilities include managing staff performance; collections; tenant relations and customer service to manage tenant retention and satisfaction; administration of property maintenance, contracted services, and capital improvements; expense management; and compliance with applicable local, state, and federal regulations governing safety. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:
- Appreciating the uniqueness of each individual
- Communicating openly and with integrity
- Embracing opportunities
- Doing the right thing at the right time for the right reasons
Duties and Responsibilities
- Supervises on-site maintenance and front desk staff at an assigned mixed-use property
- Tenant Relations - primary point of contact for assigned commercial (mixed-use) properties
- Rent Collections
- Property Inspections/Visits
- Processing of Leases and Documents
- Tenant Correspondence and Notices
- Invoices and Proposal Processing
- Credit Reports and Applications
- Maintenance-Emergency After-Hour Calls and Building Related Calls
- Monthly Reports and Meetings
- Annual CAM Reconciliations
- Assist with Annual Property Budgets
- Vendor-Contractor Correspondence and Meetings
- New Property Set-up (i.e. utilities, services, contracts)
- Coordinate Tenant Events
- Performs other related duties as assigned to meet the needs of the business.
Required Qualifications
- High school diploma/GED and three to five years of commercial office property management experience required, or an equivalent combination of experience and education
- Experience with Class-A office building required
- Supervisory experience required
- Valid driver’s license from the state of residence required
Preferred Qualifications
- Accredited Commercial Manager (ACM) and/or Certified Property Manager (CPM) credential preferred
- Bachelor’s degree preferred
Knowledge, Skills, and Abilities
- Understanding of lease agreements and lease terms for commercial real estate
- Business and financial acumen to manage and control expenses and interpret financial reports, including variance of actual vs. budget, CAM reconciliations, etc.
- Customer service orientation to anticipate needs and issues, respond effectively and efficiently, and resolve conflicts diplomatically
- Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development
- Knowledge and skills to manage projects, organize, prioritize, and meet deadlines
- Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
- Skill and ability to clearly and concisely communicate verbally and in writing
- Critical thinking and problem-solving skills
- Computer skills with property management (e.g., Yardi, MRI) and service management (e.g., Angus Anywhere) applications
- Computer skills with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
- Ability to travel within local market for property visits and meetings
- Ability to maintain confidentiality and maintain appropriate discretion
MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits and outstanding advancement opportunities. We offer a comprehensive benefits package* including, but not limited to, the following:
· Medical, Dental and Vision Insurance
· Life and Disability Insurance
· Employee Assistance Program
· Vacation, Sick Leave, and Holiday Pay
· 401(k) Retirement Plan
· Tuition Reimbursement
· Adoption Reimbursement
· Apartment Discount
· Opportunities for promotion and internal career advancement
*Eligibility for benefit plans and programs vary based on hours worked and length of employment.
We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States – we are established leaders in the real estate space – bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!
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