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Support Specialist

Visitt
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Join Visitt and help redefine how Commercial Real Estate teams operate.

Visitt is a global AI-driven property operations platform helping building owners and operators streamline operations, improve tenant experience, and manage everything from maintenance workflows to communication and compliance — all in one intuitive platform.

We're looking for a proactive, customer-focused Support Specialist to join our growing team. In this role, you'll work directly with customers across the US, solve real-time challenges, and collaborate closely with Product, CX, and R&D teams to deliver an exceptional customer experience.

If you're tech-savvy, curious, and enjoy helping people in a fast-paced startup environment — we'd love to meet you.

What you'll be doing:

  • Troubleshoot and resolve technical issues, ensuring quick and effective solutions to enhance customer satisfaction.
  • Develop and implement strategies to improve support operations, including creating helpful content and guides for both customers and team members.
  • Proactively engage with customers to optimize their account usage and product experience.
  • Act as a trusted advisor to key clients, offering clear, friendly, and professional responses to inquiries.
  • Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction targets are met or exceeded.
  • Collaborate with cross-functional teams to relay customer feedback and identify opportunities for product improvement.

Requirements:

  • Strong interpersonal skills, with the ability to build rapport with both customers and team members.
  • Creative problem-solver, adaptable, and able to handle a range of tasks and responsibilities.
  • Strong organizational and time management skills, with the ability to prioritize effectively.
  • Committed to exceeding customer expectations and providing top-tier service.

Details:

  • 30 hours per week
  • Part-time, remote position based in the US (East Coast preferred) 
  • Must be available to work within the hours of 9am–8pm ET, including Fridays
  • $20/hour