Community Case Manager

Position title

Community Case Manager

Job Summary

Provide comprehensive employment-based case management services to low-income individuals and families. Works with participants to develop appropriate case plans and goals. Provides ongoing assessment and support, assist participants in the utilization of internal and community resources to meet the individual/family needs. Process emergency assistance services to individuals and families.

Education and Experience

Bachelors Degree in Social Work, Counseling, Psychology, Sociology, or another human services/social services applicable field AND/OR 2 years documented work experience providing case management, family support &/or housing placement services, preferred.
*Associate Degree in applicable field in conjunction with documented work experience may be considered in place of Bachelors.

Physical Demands

While performing the duties of this job the employee is required to stand, walk, sit, use hands, drive an automobile, talk, and hear. Communicate both verbally & in written form. Ability to walk up & down stairs. The employee must occasionally lift and/or move up to 25 pounds.

License/Training/Certifications

Valid Driver's License. Other certifications may be required for the position; should be obtained within the first 3-6 months of accepting position. *Some certifications are provided/paid for by employer. Social Work license preferred.

Job Requirements/Skills/Responsibilities

Be able to provide own transportation; carry adequate insurance coverage; Criminal Background Check; Protective Services Record Check. Ability to drive long distances. Some day &/or overnight travel may be required for training purposes. The ability to successfully organize, communicate, and manage well under pressure. Excellent computer knowledge/skills. Use of Microsoft Office Software/Products preferred. Professional use of telephone skills, working knowledge of various types of office equipment. Ability to work independently and as a team member and interact with people from all socioeconomic backgrounds.

Provide comprehensive case management services to low-income individuals and families. Gather and evaluate participant information regarding employment history, housing situation, physical functioning, financial status, capacity for independent living. Work toward the goal of assisting individuals and families to obtain and maintain self-sufficiency. Seek and maintain strong relationships with local employers to access those seeking work and refer participants to current job openings. Manage assigned caseload. Evaluate participant concerns, observe behavior, develop service plans, and establish and maintain case files – both hard copy and electronically; enter & update required data and case notes in North Central's client-tracking database (LITT) correctly and timely. Maintain confidentiality of information. Prepare narrative and statistical reports and documents and correspondence regarding participant status.

Job Benefits

Benefits: Medical, Dental, Vision, Short, Long-Term Disability,
Flexible Spending Account 403b Retirement, Life Insurance,
Holidays/Sick/Personal/Annual (if applicable) and Paid Educational Leave.
NCWVCAA employees may qualify for Public Service Loan Forgiveness.