Patient Access Representative

Join a growing private orthopedic practice where patient experience, teamwork, and professional growth are at the center of what we do. Our team is committed to providing high-quality, personalized orthopedic care while creating a supportive and collaborative workplace where employees can develop valuable skills and make a meaningful impact.

We are seeking a bilingual (Spanish) Patient Access Representative to serve as a key connection between our patients and the care they need. This is an excellent opportunity for someone who loves working with people, enjoys problem-solving, and thrives in a fast-paced medical environment.

This is a part-time, temporary position with the potential to become permanent, averaging approximately 25 hours per week. The position is primarily based in our Silver Spring office, with occasional travel to our other locations as needed. Comprehensive on-the-job training is provided.

What You'll Do:

• Manage patient communications: Answer incoming calls and respond to voicemails, text messages, emails, and patient portal messages promptly and professionally.
• Schedule patient care: Schedule appointments and help patients navigate the next steps in their care.
• Coordinate new patient referrals: Proactively contact patients referred to our practice and assist them with scheduling their initial appointments.
• Verify insurance benefits: Review eligibility and benefits and accurately document relevant coverage information.
• Manage prior authorizations: Submit and follow up on authorization requests and initiate the appeal process for denied services.
• Coordinate approved services: Contact patients when services are approved and assist with scheduling their treatment.
• Coordinate delivered inventory: Notify and schedule patients when ordered medical supplies or other patient-specific inventory arrives.
• Provide front desk support: Assist our reception team with patient-facing and administrative responsibilities as needed.
• Keep patients connected to their care: Follow up on outstanding items and help prevent patients from getting lost in the scheduling, referral, or authorization process.
• Collaborate with the team: Work closely with clinical, administrative, and front desk staff to maintain efficient workflows and an exceptional patient experience.

What We're Looking For:

• Bilingual Fluency (Spanish/English): Fluency in both Spanish and English is required.
• People-Focused: You genuinely enjoy interacting with people and take pride in delivering friendly, compassionate, and responsive service.
• Strong Communication Skills: You communicate clearly and professionally by phone, text, email, and in person.
• Highly Organized: You can manage multiple cases, messages, follow-ups, and deadlines without losing attention to detail.
• Strong Analytical & Problem-Solving Skills: You are comfortable reviewing information, identifying what needs to happen next, and taking initiative to move tasks forward.
• Fast-Paced & Productive: You can prioritize effectively and efficiently manage a high-volume workload while maintaining accuracy.
• Proactive & Accountable: You take ownership of your responsibilities, follow through on outstanding tasks, and don't need to be reminded of every next step.
• Collaborative: You enjoy working as part of a team and are willing to jump in where support is needed.
• Tech Savvy: Experience with electronic health records (EHR), insurance portals, patient communication platforms, and standard office software is a plus.

We are looking for someone who brings energy, organization, initiative, and a genuine desire to help people. If you want a role where you can build your healthcare experience while becoming an important part of a collaborative medical team, we encourage you to apply!

Job Type: Part-time, Temporary (Potential for permanent)
Expected Hours: Approximately 25 hours per week

Language:

• Spanish (Required)

Ability to Commute:

• Silver Spring, MD 20904 (Required)

Willingness to Travel:

• Occasional travel to other office locations as needed

Work Location: In person