Visitor Experience Associate

Part-Time Visitor Experience Associate 

Position Description

The Maryland Center for History and Culture seeks an enthusiastic Part-Time Visitor Experience Associate to join a knowledgeable and dedicated Visitor Experience team. The ideal candidate for this position would be a friendly, energetic individual who enjoys interacting with visitors, staff, trustees, volunteers and members, connecting people with the organization and its resources.  The Visitor Experience Team strives to make MCHC an accessible place by providing a high level of customer service and adjusting to the needs of the audiences we serve. This position also has key responsibilities for safety and security functions of MCHC facilities.     

Responsibilities

General 

• Perform the daily operations of the front desk, providing excellent customer service by contributing to a warm and welcoming environment; 
• Greet, orient, and register patrons to the Museum and Library, collect admission fees, provide orientation and museum guides, and maintain stocks of literature for events and programs; 
• Promote visitor engagement by actively selling memberships and inform visitors of upcoming programs and events;   
• Perform front line telephone receptionist functions: answer telephone calls/emails promptly, provide basic information regarding MCHC, the museum and library collections, private events, and transfer callers to the appropriate personnel;
• Monitor onsite traffic to maintain awareness of visitors, staff, contractors, and appointments; 
• Assist with the collection of and logging demographic information used for tracking visitation; 
• Address visitor concerns and make referrals to the appropriate personnel when appropriate. 
• Perform daily Museum Store functions including POS, light cleaning, administrative tasks, and ecommerce sales, service and shipping. 
• Other duties as assigned may include assisting other departments with administrative work or special projects. 

Facilities & Security 

• Security duties include performing daily opening and closing procedures, as well as, basic security monitoring functions to maintain awareness of who is present in the building on a daily basis.   
• Perform routine patrols throughout the interior and exterior of the facility to ensure the safety of exhibitions, report any unusual conditions or problems, ensure cleanliness of the facility, and observe proper protocols for access to restricted areas.
• Assist with basic facilities and/or housekeeping functions as needed (i.e. replacing paper products in restrooms, room setups, etc.)   

Qualifications 

• High school diploma or equivalent (GED) required, bachelor’s degree preferred. 
• Interest in art, history, nonprofits, or museums is a plus; 
• Prior customer service, retail, cash handling and/or security experience required; 
• Excellent customer service and communications skills. 
• Ability to resolve customer complaints and concerns; 
• Working knowledge of business office applications including email, word processing, spreadsheet and database applications preferred; 
• Required to work weekends and occasional evening events;   
• Moderate physical activity. Must be able to stand for long periods and lift up to 25 pounds. 

About the Position

This is a part-time, hourly, non-exempt 24 hour per week position at $19/hour. Part-Time employees will accrue 4 days of sick leave annually and a complimentary museum membership.   Free onsite parking is available for staff. 

To Apply

Please email a cover letter and resume with contacts of three professional references to jobs@mdhistory.org. Subject line: Part-Time Visitor Experience Associate. Incomplete applications may not be considered. No phone calls, please.

About MCHC

The Maryland Center for History and Culture is committed to equal employment opportunity. We comply with Maryland law which prohibits discrimination against any employees because of race. This includes certain traits associated with race such as hair texture, afro hairstyles, and protective hairstyles (e.g., braids, twists, and locks), color, religion, sex, sexual orientation, gender identity, genetic information, physical or mental disability, age, military status, marital status, or national origin or ancestry. This, we state affirmatively, applies to persons served by MCHC, to its staff, and to membership on the board of MCHC and its committees.

The Maryland Center for History and Culture collects, preserves, and interprets the history, art, and culture of Maryland. By exploring multiple perspectives and sharing national stories through the lens of Maryland, MCHC inspires critical thinking, creativity, and community. Learn more at mdhistory.org