Fragrance Sales Assistant

Fragrance Sales Assistant (Permanent) – Starting 1 November 2026

About the Maison

Our client is an independent French luxury fragrance Maison driven by a passion for craftsmanship, creativity and olfactory excellence.
Working with internationally renowned perfumers, the Maison creates distinctive fragrances using exceptional raw materials, combining artistic vision, authenticity and sustainability. Every creation tells a story, offering clients an immersive and emotional experience rooted in contemporary niche perfumery.

As part of its continued international expansion, the Maison is looking for a passionate and client-focused Fragrance Sales Assistant to join its New York boutique and deliver an exceptional luxury retail experience.

Your Role

Client Experience & Sales

• Welcome every client with warmth, professionalism and genuine enthusiasm, creating a personalised and memorable in-store experience.
• Deliver expert fragrance consultations by understanding each client's preferences, lifestyle and needs.
• Share the Maison's heritage, craftsmanship and olfactory universe through engaging storytelling.
• Achieve individual and boutique sales objectives while contributing to key performance indicators, including conversion rate, average transaction value and units per transaction.
• Maximise sales opportunities through cross-selling, fragrance layering and personalised product recommendations.
• Handle client enquiries, exchanges and after-sales requests with discretion and exceptional attention to detail.
Clienteling & Relationship Building
• Build long-term relationships with clients through personalised follow-up and exceptional service.
• Capture and maintain accurate client information to support future clienteling initiatives.
• Encourage client loyalty by delivering a consistently elevated luxury experience.
• Support boutique events, product launches and local activations to strengthen client engagement and brand awareness.

Retail Operations

• Maintain the highest standards of boutique presentation, visual merchandising and product display.
• Assist with stock deliveries, replenishment, inventory management and stock accuracy.
• Ensure compliance with company procedures relating to cash handling, security and daily boutique operations.
• Contribute to maintaining a clean, organised and welcoming boutique environment at all times.
Brand Ambassador & Team Collaboration
• Represent the Maison with professionalism, elegance and authenticity in every client interaction.
• Demonstrate excellent knowledge of the Maison's collections, ingredients, perfumers and brand story.
• Work collaboratively with the boutique team to achieve shared objectives and create a positive working environment.
• Actively participate in training sessions to continuously develop product knowledge and luxury retail expertise.

Who You Are

• You have previous experience within luxury retail, beauty, fragrance, fashion or another premium customer-focused environment.
• You are passionate about fine fragrance, luxury service and creating memorable client experiences.
• You possess excellent communication and interpersonal skills, with the ability to build genuine relationships with clients.
• You have a strong commercial mindset and enjoy working towards individual and team sales targets.
• You are proactive, organised and attentive to detail.
• You thrive in a fast-paced luxury retail environment and enjoy working collaboratively within a team.
• Fluent English is essential; additional languages are highly valued due to New York’s international clientele.
• You are flexible to work 40 hours per week, including weekends, public holidays and peak trading periods.
• You have the legal right to work in the United States.

What We Offer

• Start date: 1 November 2026.
• A competitive salary based on experience.
• Annual bonus opportunity of 10–15% for Store Manager positions.
• Individual and/or team-based bonus scheme for Fragrance Sales Assistant positions.
• Comprehensive health insurance coverage, including medical, dental and vision plans.
• 401(k) retirement plan with employer matching contribution.
• 15–20 days of paid time off per year.
• Employee product discount of 40–50%.
• Comprehensive training in fragrance expertise, luxury retail and client experience.
• Continuous coaching and genuine career development opportunities.
• The opportunity to join an ambitious French luxury fragrance Maison during an exciting phase of international expansion.

Why Join Us?

Joining the Maison means becoming part of an entrepreneurial company where excellence, creativity and innovation shape every decision. You will have the opportunity to represent a contemporary luxury fragrance Maison, build meaningful relationships with clients and contribute to the success of the New York boutique while developing your career within a growing international brand.
 

Location

The position is based in New York City, NY 10012, within a premium retail environment welcoming both local and international clients.