Front Desk Administrator (Internship)

Tax Office Front Desk Administrator (Part Time / Internship)

Position Summary

MDA Taxes is seeking a friendly, organized, and dependable Front Desk Administrator to serve as the first point of contact to our clients. This position plays a vital role in creating a welcoming office environment while providing administrative support to our tax professionals. The ideal candidate has excellent customer service skills, strong attention to detail, and enjoys working in a fast paced office. 

Primary Responsibilities

• Greet clients and visitors in a professional and welcoming manner
• Answer and direct incoming phone calls, emails & chats.
• Schedule appointments and maintain the firm's calendar.
• Check clients in and out for appointments.
• Collect, organize, scan, and securely upload client tax documents.
• Maintain accurate client records within the firm's software.
• Process payments & provide receipts.
• Prepare engagement letters and other client paperwork.
• Assist with documents requests and tax return pickup.
• Maintain a clean, organized, and professional work area.
• Manage incoming and outgoing mail, packages, and office supplies 
• Ensure confidential client information is handled in accordance with company policies. 

Qualifications

• High school diploma or equivalent.
• 1-2 years experience in customer service & administrative duties.
• Excellent verbal and written communications skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and the ability to learn new software quickly. 
• Ability to multitask and remain calm during busy tax season. 
• Professional appearance and positive attitude. 
• Strong attention to detail and commitment to confidentiality. 

Preferred Skills

• Experience with tax or accounting office software (such as Tax Dome, Drake, or QuickBooks).
• Bilingual candidates are encouraged to apply.
• Ability to work independently while contributing to a collaborative team environment.
• Preferred prior experience working in a tax/accounting firm.