Sales Development Representative

About Us
YouLend is a leading global embedded finance platform helping businesses access fast, flexible funding through partners like eBay, Amazon, Grubhub, Shift4, and Stripe.

 

As we rapidly expand across the US, we're looking for a motivated Sales Development Rep to join our growing Atlanta Sales team. This is a fantastic opportunity to launch your sales career at one of the world's fastest-growing fintech companies.

 

In this hands-on role, you'll work directly with merchants every day, build valuable sales and relationship management skills, and grow your career in a fast-paced, high-impact environment. If you're ambitious, proactive, and excited by the opportunity to make a real difference, we'd love to hear from you.

 

Key Responsibilities

As a Sales Development Representative, you’ll play a key role in supporting our sales operations, nurturing client relationships, and helping merchants across the country access the funding they need to grow.

•  Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
•  Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely. 
• Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively. 
• Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives. 
• Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools. 
• Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes. 
• Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset. 
• Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Skills, Knowledge & Expertise

The ideal candidate will have the following skillset: 

• Strong attention to detail and accuracy is essential. 
• Proven ability to work effectively under pressure and meet tight deadlines. Excellent interpersonal and communication skills (both written and verbal). Demonstrated problem-solving ability and initiative. 
• Team-oriented with a collaborative approach to work. 
• Positive attitude, reliability, and a strong work ethic. Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus. Previous experience in a funding, finance, or operations role is an advantage but not required. 

Desirable Skills:

•  A target-driven mindset with a strong interest in sales and commercial success. 
• Excellent written and verbal communication skills, with confidence interacting over phone and email. 
• Comfortable using Microsoft Excel and working with data. 
• A customer-first attitude with a passion for helping small businesses succeed.