IT Business Systems Analyst (Austin Parks and Recreation)

The City of Austin Parks and Recreation (APR) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

The purpose of the IT Business Systems Analyst position is to assist with the department’s technology-based process improvement projects, information management, and strategic goals.

Purpose:

Under general supervision, research, analyze, and document effective business applications and their requirements in support of business-oriented information technology implementations.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Meet with decision makers, system owners and end users to define business, financial and operations requirements and systems goals.
• Assist with requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions.
• Create models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors.
• Assist with converting requirements into developing a statement of work for use in requests for proposals.
• Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems.
• Review and analyze the effectiveness and efficiency of existing systems and assist with developing strategies for improving or further leveraging these systems.
• Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions.
• Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts.
• Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization.
• Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of concepts and principles of application programming, database and system design including Internet, and network architectures.
• Knowledge of legacy, and web-based systems interfaces.
• Knowledge of importing data for use in report software, spreadsheets, graphs, and flow charts.
• Knowledge of cost-benefit analysis and total cost of ownership modeling.
• Skill in performing requirements development, process modeling, reporting and project management tools.
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
• Experience may substitute for education for up to (4) years.

Licenses and Certifications Required:

• None.

Preferred Experience:

• Experience with Software Development Life Cycle involvement, including planning, analysis, design, testing, and implementation.
• Experience using project management methodologies for small to medium IT projects.
• Experience supporting enterprise software applications.
• Experience creating and updating business process workflows and flow charts.

Preferred Skills:

• Advanced experience with Microsoft Office Suite including Word, Excel, Teams, Forms, and Outlook.
• Experience with scripting languages including Oracle PL/SQL.
• Experience with SharePoint development and administration.
• Experience with Microsoft Power tools (Power Apps, Power Automate, etc.).
• Experience with business intelligence software (e.g. MicroStrategy, Power BI).

Other:

• Ability to travel to more than one work location.